SCOPO: Gestione e smistamento del traffico telefonico in entrata
DEDICATO A: Aziende, eventi, PA
PERSONALE O TECNOLOGIA: Personale non GPG con conoscenza di lingue straniere, software dedicato
SCOPO: Gestione e smistamento del traffico telefonico in entrata
DEDICATO A: Aziende, eventi, PA
PERSONALE O TECNOLOGIA: Personale non GPG con conoscenza di lingue straniere, software dedicato
DESCRIZIONE: Molto spesso complementare rispetto al servizio di portierato, il servizio di Call Center può essere affidato allo staff di accoglienza. Potrà essere impiegato personale in grado di parlare più di una lingua e in grado di adottare procedure di utilizzo e smistamento delle telefonate, anche con utilizzo di software dedicati per il controlling dei flussi telefonici
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